Delivery and Terms of Payment

Delivery and Payment

Charges for shipping & handling within Germany will be 4.90 € (incl. VAT). Delivery of our products will be made within Germany (no Packstations) only. For enquiries from other countries: International Service

Payment Methods

We would like to offer you a pleasant shopping experience. Therefore you can choose between the following payment methods:

  • Payment by Invoice
  • Payment by Advance Bank Transfer Payment
  • Payment by Paypal

Bank Details

Commerzbank AG Düsseldorf
Konto: 635 025 004
BLZ: 300 400 00
BIC: COBADEFFXXX
IBAN: DE42 3004 0000 0635 0250 04

Undeliverable Packages

What happens if a package will be returned to Royal Appliance International GmbH as undeliverable?

In case of an undeliverable package you will be issued a full refund (incl. shipping charges) after the receipt of goods at Royal Appliance International GmbH. If you are still interested in purchasing items, you are welcome to place a new order in our Online Shop. Please re-check your contact details (delivery address, billing address and telephone number). Unfortunately we are not able to re-ship your items. If you have any further questions please contact our service hotline or write an Email.

Service Hotline: +49 (0) 180 5015050 * (Monday to Friday from 08:00 a.m. until 20:00 p.m)

*0,14 €/Min from German landline, German mobile telephone maximum price 0,42 €/Min; Charges for calls from abroad (i.e. outside Germany) are based on the price in the foreign provider and the current tariffs.

Email: info@dirtdevil.de

What are the reasons your package was undeliverable?

Reasons for undeliverable packages can be an incorrect or outdated address, DHL packing station or postal box numbers, failed delivery attempts or missed collection of the package at the GLS-pickup station. We are not able to reconstruct every individual case so that we kindly ask you to check your contact details (delivery address, billing address and telephone number) in case of an undeliverable package. Unfortunately we are not able to re-ship your items. If you have any further questions please contact our service hotline or write an Email

Service Hotline: +49 (0) 180 5015050 * (Monday to Friday from 08:00 a.m. until 20:00 p.m)

*0,14 €/Min from German landline, German mobile telephone maximum price 0,42 €/Min; Charges for calls from abroad (i.e. outside Germany) are based on the price in the foreign provider and the current tariffs.

Email: info@dirtdevil.de.

How can I avoid undeliverable packages?

Check all your information before you complete your order. Try to receive the package personally or via a person of trust. If a package is delivered to a GLS-pickup station please collect your package within 9 working days.