Contact Us


Here you will find helpful tips & tricks about your devices. We also answer frequently asked questions. If you need further help, please contact our Dirt Devil Service under Contact or send us a repairrequest.

Contact in case of warranty

We are sorry that your device is not working properly. For a smooth process, please visit our partner's service page and fill out the form. We receive all necessary data in an email to process your request as quickly as possible. We will contact you if we have any questions.

General questions via email

If you have not find an answer to your question within our FAQs please contact our Dirt Devil Service Team by using the contact form.

Via phone

The Dirt Devil Service hotline is available Monday to Thursday from 9:00 a.m. to 4:00 p.m. and Fridays from 9:00 a.m. to 2:30 p.m.

+49 (0) 2163 - 89046910

The following things must be kept ready for service inquiries:
(Without the affected Dirt Devil product on hand, the service request may be delayed.)

  1. Affected Dirt Devil product / original number
  2. Invoice receipt

By post

Address for service requests:

Menz & Könecke GmbH / DirtDevil Service
An der Beek 255
41372 Niederkrüchten

The following documents must be submitted for service inquiries:
(Without these documents, the service request may be delayed.)

  • Name and address
  • Phone number and email address
  • Product registration code or invoice receipt
  • Model number and serial number